Cancellation policy

Each appointment is created with an allocated time slot, it is imperative that should you need to cancel your appointment, A minimum of 24 hours notice is given. An appointment cancelled within 24 hours will result in a fee of 100% of your selected service cost. Should you not attend your appointment without any communication this will be classed as a "no show" and you will be charged the full amount of your total treatment cost. We understand life is unpredictable and are more than accommodating should a cancellation occur with a valid reason. Should you arrive more than 10 minutes late to your appointment, unfortunately your appointment will be cancelled and payment will be required prior to rescheduling/creating a new appointment.
48 hours prior to your appointment you will be sent a confirmation / reminder message to give you ample time to cancel or reschedule. By booking an appointment with us here at The Skin Room Geelong, you are agreeing to this cancellation policy upon confirmation of the appointment.  Thank you for your understanding. 

DEPOSITS

A deposit taken for a service when booking online is to ensure your allocated time slot is reserved and acts as a first instalment of payment for selected service. Deposits are NON REFUNDABLE but will be stored as a credit on your account to use towards another service if cancelled before 24 hours of your appointment time. Credits stored on file will not have an expiry date, by confirming your booking with us you are agreeing to this policy here at TSRG.